CASCADA Privacy Policy

Effective: 2021/03/20

Samsung Electronics Co., Ltd. (Data Controller) (“Samsung”) knows how important privacy is to those who visit this website, including its customers and their employees and partners as well as its own employees, and we strive to be clear about how we collect, use, disclose, transfer and store your information. This Privacy Policy provides an overview of our information practices with respect to personal information collected through CASCADA services with commercial customers (the "Business Services").

This Privacy Policy may be updated periodically to reflect changes in our personal information practices with respect to the Business Services or changes in the applicable law. We will indicate at the top of this Privacy Policy when it was most recently updated. If we update the Privacy Policy, we will let you know in advance about changes we consider to be material by placing a notice on the Business Services or by emailing you, where appropriate.

  • What information do we collect?

    We will collect various types of personal information in connection with the Business Services.

    For example :

    • We will collect personal information that you provide, such as your Google Account Unique ID (GUID), email address, first name, last name, phone number, , company name, country, email verification data, language, and Picture URL;
    • We will collect data about your usage records of the Business Services, such as log data, cookies and web beacons, and access IP information.

  • How do we use your information?

    We may use information we collect for the following purposes:

    • to identify and authenticate you so you may use the Business Services;
    • to offer statistical data and graphs belonging to each separate user;
    • to monitor the dashboard's metrics according to user’s alarm settings;
    • to manage user permission in the system.;
    • to operate, evaluate and improve the Business Services and our business (including developing new products and services; enhancing and improving our products and services; managing our communications; analyzing our products, services and customer base; conducting market research; performing data analytics; and performing accounting, auditing and other internal functions);
    • to improve and customize your experience with the Business Services such as delivering content and responses tailored to you and the way you interact with the Business Services;
    • to respond to your requests, inquiries, and instructions made through the Business Services;
    • to protect against, identify and prevent fraud and other criminal activity, claims and other liabilities;
    • to comply with and enforce applicable legal requirements, relevant industry standards and our policies, including this Privacy Policy.

    Samsung processes personal information for the purposes described above. Samsung’s legal basis to process personal information includes processing:
    (i) So that we can keep our promises to you, such as providing you with the Business Service;
    (ii) To promote our business interests (for example, to manage our relationship with you and improve your customer service experience), including communications on our website, third party websites, and online platforms;
    (iii) To comply with the law and legal processes;
    (iv) With your consent (for example, to send direct marketing communications). If you give consent, you can always revoke by contacting us as specified in the Contact Us section of this Privacy Policy.

  • To whom do we disclose your information?

    We will disclose your information internally within our business, but only to those who need it to further provide Services or to help with your requests. We will also disclose your information to the following entities, only to the extent that this will be necessary to provide the Business Services:

    • Affiliates: Other Samsung Electronics Group companies which we control or own.
    • Service Providers: Carefully selected companies that provide services for or on behalf of us, such as companies that help us with membership management, identity verification and service provision. These providers are also committed to protecting your information.
    • Other parties when required by law or as necessary to protect our business: For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.
    • Other parties in connection with corporate transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.
    • Other parties with your consent or at your direction: In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.

  • How do we keep your information secure?

    We take data protection seriously. We’ve put in place physical and technical safeguards to keep the information we collect secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.

  • Where do we send your data?

    Your use or participation in the Business Services may involve transfer, storage and processing of your information outside of your country of residence, consistent with this policy. Such countries include, without limitation, the Republic of Korea, Ireland, Poland and India. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EEA. For more information on the safeguards we take to ensure the lawful transfer of your data to countries outside of the EU, or to obtain a copy of the contractual agreements in place, please contact us by the methods outlined in the Contact Us section of this Privacy Policy.

  • What are your rights?

    Your personal information belongs to you. You can ask us to provide details about what we’ve collected, and you can ask us to delete it or correct any inaccuracies. You can also ask us to restrict or limit processing, sharing, or transfer of your personal information, as well as to provide to you your personal information that we’ve collected so you can use it for your own purposes. To exercise your rights, please contact us by the methods outlined in the Contact Us section of this Privacy Policy.
    However, requesting the deletion of your personal information may also result in a loss of access to the Business Services.

    If you request deletion of personal information, you acknowledge that you may not be able to access or use the Business Services and that residual personal information may continue to reside in Samsung's records and archives for some time in compliance with applicable law, but Samsung will not use that information for commercial purposes. You understand that, despite your request for deletion, Samsung reserves the right to keep your personal information, or a relevant part of it, in line with our data retention policy and applicable laws, if Samsung has suspended, limited, or terminated your access to the website for violating the Samsung Terms of Use or any other applicable Samsung policy or applicable law, when necessary to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers.

  • How long do we keep your information?

    We won’t keep your personal information for longer than is necessary for the purpose for which it was collected. This means that information will be destroyed or erased from our systems when it’s no longer required.

    We take appropriate steps to ensure that we process and retain information about you based on the following logic:

    1. At least the duration for which the information is used to provide you with a service;
    2. As required under law, a contract, or with regard to our statutory obligations;
    3. Only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.

  • Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

    A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

    We use the following cookies:

    • • Essential cookies. These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

    Cookie Title Purpose More information
    sessionid This cookie is essential for our site to :
    identify a user that has logged into a website and
    Recognize you when you return to our site.     		https://en.wikipedia.org/wiki/Session_ID
    csrftoken This cookie is essential for our site to :
    Prevent users from being involved with maliciously crafted web request.     		https://en.wikipedia.org/wiki/Cross-site_request_forgery
    messages This cookie enables us to :
    Maintain your session when you return to our site.

    You can find more information about our cookie practice in a separately prepared cookie policy.

  • Contact Us

    You can contact us to update your preferences, correct your information, submit a request, or ask us questions.
    You can contact us at:

    Data Controller
    Samsung Electronics Co., Ltd.
    129, Samsung-ro, Yeongtong-gu,
    Suwon-si, Gyeonggi-do 16677, Republic of Korea

    Samsung Electronics has offices across Europe, so we can ensure that your request or query will be handled by the data protection team based in your region.

    The easiest way to contact us is through our Privacy Support Page at     https://www.samsung.com/request-desk.

    You can also contact us at:

    European Data Protection Officer
    Samsung Electronics (UK) Limited
    Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 ORS

    You can lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal information infringes applicable law. Contact details for all EU supervisory authorities can be found at https://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.